At Chamber.fm, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Introduction

MIXNEXTEND INC., a Delaware corporation ("Chamber.fm", "we", "us", or "our") operates the Chamber.fm platform (the "Service"). This Privacy Policy applies to information we collect through our Service and in email, text, and other electronic communications between you and Chamber.fm.

This Privacy Policy does not apply to information collected by third parties, including any websites, services, or applications that may be linked to or from our Service. We are not responsible for the privacy practices of these third parties.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account Information: Email address, username, password, and profile information
• Profile Data: Display name, bio, profile picture, and custom profile URL
• Payment Information: Billing details, payment card information (processed by Stripe), and transaction history
• Identity Verification: Government-issued ID, proof of address, tax identification numbers
• Communications: Messages sent through the platform, support inquiries, and feedback
• User Content: Any content you upload, share, or transmit through the Service

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click data, search queries, and navigation paths
• Location Information: Approximate location based on IP address
• Log Data: Server logs that record access times, referring URLs, and system activity
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction details and verification from Stripe
• Identity Verification Services: Results of background checks or identity verification
• Analytics Providers: Demographic and interest data from analytics services
• Social Media: If you link social media accounts (feature-dependent)

3. How We Use Your Information

3.1 Service Provision and Improvement

We use your information to:

• Create and manage your account
• Process transactions and send transaction notifications
• Provide customer support and respond to inquiries
• Send administrative information about changes to our Service
• Personalize your experience and deliver relevant content
• Analyze usage patterns to improve our Service
• Develop new features and functionality

3.2 Communications

We may use your information to:

• Send you message notifications and payment confirmations
• Provide updates about your account activity
• Send marketing communications (with your consent)
• Conduct surveys and collect feedback
• Send important notices about legal or policy changes

3.3 Legal and Safety Purposes

We may use your information to:

• Comply with legal obligations and government requests
• Enforce our Terms of Service and other agreements
• Detect, prevent, and address fraud and security issues
• Protect the rights, property, and safety of our users and the public
• Verify identity and prevent money laundering
• Respond to legal process and law enforcement requests

4. How We Share Your Information

4.1 With Other Users

Certain information is shared with other users of the Service:

• Public profile information (username, bio, profile picture)
• Messages you send to other users
• Public activity on the platform

4.2 With Service Providers

We share information with third-party service providers that help us operate our Service:

• Stripe: Payment processing and identity verification
• Wise: International payment transfers
• Resend: Email delivery services
• Amazon Web Services: Cloud hosting and data storage
• Vercel: Website hosting and content delivery
• PostHog: Analytics and product insights
• Sentry: Error tracking and monitoring

4.3 For Legal Reasons

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our agreements and policies
• Investigate potential violations or fraud
• Protect our rights, property, or safety
• Protect the public or any person from harm

4.4 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.5 Aggregated Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This may include statistics about our user base, transaction volumes, or platform usage.

5. Data Retention

5.1 Retention Periods

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and improvements

5.2 Specific Retention Periods

• Account Information: Retained while account is active plus 90 days
• Transaction Records: 7 years for tax and legal compliance
• Communications: 2 years unless legal hold applies
• Marketing Data: Until consent is withdrawn
• Security Logs: 12 months for security analysis

5.3 Deletion

When we delete your information, it will be removed from our active databases but may remain in our archives or backups for a limited period. We use secure methods to delete or anonymize your information.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery planning

6.2 Your Security Responsibilities

You play a crucial role in keeping your information secure:

• Use a strong, unique password for your account
• Enable two-factor authentication when available
• Keep your account credentials confidential
• Notify us immediately of any unauthorized access
• Keep your device and software updated

6.3 Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you in accordance with applicable laws. Notification may be via email, in-app notification, or prominent posting on our Service.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors use our Service
• Functionality Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregate data about site traffic and usage

7.2 Third-Party Cookies

Third-party services may place cookies on your device. These are governed by the third parties' privacy policies:

• Stripe for payment processing
• PostHog for analytics
• Cloudflare for security and performance

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Service. For more information about cookies, visit www.allaboutcookies.org.

8. Your Privacy Rights

8.1 Access and Portability

You have the right to access your personal information and request a copy in a structured, commonly used, and machine-readable format.

8.2 Correction and Update

You can update your account information through your account settings or by contacting us. We will correct inaccurate information upon verification.

8.3 Deletion

You may request deletion of your account and personal information. Some information may be retained as required by law or for legitimate business purposes.

8.4 Restriction of Processing

You may request that we restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

8.5 Objection to Processing

You have the right to object to processing of your personal information for direct marketing purposes or based on our legitimate interests.

8.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

9. Regional Privacy Rights

9.1 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: About personal information collected, used, and disclosed
• Right to Delete: Personal information held by us and our service providers
• Right to Opt-Out: Of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: For exercising privacy rights

To exercise these rights, contact us at contact@chamber.fm. We may verify your identity before processing your request.

9.2 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to lodge a complaint with supervisory authorities

Legal Bases for Processing

We process personal data under the following legal bases:

• Contract: To provide our services under our Terms of Service
• Legitimate Interests: For business operations, security, and fraud prevention
• Consent: For marketing communications and optional features
• Legal Obligations: To comply with applicable laws

9.3 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, particularly the United States. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Ensuring recipients are in countries with adequate data protection laws
• Implementing appropriate technical and organizational measures

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@chamber.fm, and we will take steps to delete such information.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" at the top
• Sending you an email notification (for material changes)
• Providing notice through our Service

Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at: contact@chamber.fm

Data Protection Inquiries:

For specific privacy rights requests or data protection inquiries, please include "Privacy Request" in your subject line when contacting us.

We are committed to protecting your privacy and handling your data with care and respect.

MIXNEXTEND INC.

A Delaware Corporation